common questions about massage therapy
Do you do direct billing through insurance? What do I need to bring?
Yes, I offer direct billing. But there are some insurance companies or plans that do not allow direct billing, or only cover a part of the cost. Please always be prepared to pay for your massage appointment in full when coming in.
(Please note: Most insurance companies do not allow direct billing for health spending accounts.)
What will you need to bring? Your insurance card. But some insurance plans require you to get a doctor’s note. Check with your insurance to see if you need one for your plan. And be aware, the doctor’s notes are only good for 1 year from the date you get it, so you will need to get a new one annually.
How early should I arrive for my appointment?
If it is your first appointment, make sure you are giving yourself time to find the clinic, as well as time to fill out any paperwork. I recommend aiming to arrive 10-15 minutes early.
If it’s a follow up appointment, I recommend coming in no more than 5 minutes before your appointment, as this gives me enough time between clients to prepare for the next client, complete paperwork, and have a snack to keep me going.
What happens if I miss an appointment or am late? Will I pay any fees?
If you know you will be late or have to cancel your appointment, please let me know as soon as possible, especially for a cancelled appointment, as I may be able to fill that spot. If you are late, you are still charged the full cost of the massage appointment, unless I have advance notice of the fact.
If you no-show your appointment (forgetting about the appointment or giving no notice about needing to cancel) or cancelling last minute, you will be subjected to a cancellation fee equaling the full cost of the missed appointment.
If I miss an appointment, can you just charge my insurance for it?
Unfortunately, cancellation fees are not covered under insurance, and submitting a missed an appointment to your insurance is considered fraud. Cancellation fees must be paid out of pocket.
What do I do if I’m having a hard time finding appointment times that work for me?
Some appointment times are in more demand (like evenings), and therefore less likely to be available, especially for short notice appointments. I recommend you try one of the following options:
Book in advance. I allow clients to book 3 months in advance.
Place your name on the cancellation list. This can be done through the online booking option. This may not guarantee an appointment, but I will at least have the option to contact you before others.
Book through the day. This may not be an option for many, but massage therapy is a registered healthcare, and as such should be seen like a doctor or dentist appointment.